We believe the most successful companies of the future will be those that are able to maximize the knowledge, expertise and influence of their whole team in pursuit of their strategic goals.
It will remain the role of your management team, marketing department and business development functions to define and champion your business and brand strategy.
However, it is only with a strong and consistent contribution from all of your business experts, at all levels of seniority, that you will be able to achieve your full commercial potential and exceed both individual and collective KPIs.
Now more than ever there is a fundamental requirement for businesses to ensure they remain relevant and front of mind with their clients and prospects.
In this post we explore the impact that unlocking the knowledge of your colleagues and contacts consistently and continuously can have on your business and how adopting a content driven go to market strategy will enable you to create and retain trust, develop deeper relationships with clients and prospects, generate demand and drive sales.
Becoming trusted advisors
Once upon a time all you need to be successful in sales was loads of charm and an excellent product. However, today across all B2B sectors that just doesn’t cut it anymore. Central to any successful and sustainable sales strategy there now has to be a focus on building and maintaining relationships and trust. Companies ignore this new reality at their peril because if you aren’t building relationships with your prospects and customers by providing authentic, targeted, thought leadership content, your competitors will be.
We know that expert, relevant, authentic content connects at a deeper level with target audiences resulting in higher levels of trust. When you provide material of real value to each individual prospect, you can very quickly become a trusted advisor. This helps you gain their trust, retain it and quickly begin to build the foundations of a solid, long term relationship.
From first contact to closing a sale, timely, expert, differentiated content can ensure you remain connected with your prospect throughout the sales cycle.
To do this, you need easy access to a continuous flow of the right insights for each prospect you talk to. Oogsta can help you do this by crowdsourcing content from your colleagues and contacts. Continuously.
Making it real, creating emotional connections
A survey by Gartner and Google found that B2B buyers were twice as likely to consider a business if they felt an emotional connection to it as opposed to being offered a service using traditional methods focused on emphasising functional value.
Many companies are busy mapping their customer experience and tracking customer activity across physical stores, call centers, e-commerce sites, and social media, gathering mountains of data from their own surveys, customer tracking systems, loyalty programs, and third-party providers. Their stated goal is typically to improve customer satisfaction at each step of the customer journey. But overall customer satisfaction is often already high, and seldom a competitive differentiator. In a recent study across hundreds of brands in dozens of categories Harvard Business Review found that the most effective way to maximise customer value is to move beyond mere customer satisfaction and connect with customers at an emotional level – tapping into their fundamental motivations and demonstrating an understanding of their needs through targeted insights as we have already highlighted above and also their unspoken emotional motivators. Telling your business’s unique story well, consistently and in a true and authentic manner will make your brand real to its audiences and engage them on a deeper emotional level.
A good story helps clients connect with your brand and care about what it stands for.
In order to do this it is essential that you are true to your story and that it is authentic, sustainable and unique. The most authentic, original characters in your story are always your people. Your colleagues on the front lines always have the best material, but don’t necessarily know who to share it with. By crowdsourcing content from an engaged and enabled workforce you can ensure that your story is able to live, grow and succeed.
A content driven approach can also have the broadest immediate and long-term benefits across your entire business functions:
Mobilising your workforce and giving your experts a voice will have both immediate and longer-term benefits company-wide:
- Increase sales without increasing cost of sales
- Retain and grow existing clients
- Convert more prospects, more often
- Develop brand advocates across the business
- Support Marketing initiatives through high level continuous content
- Demonstrate a consistent, compelling point of view
- Capture and share organisational knowledge
- Create cross business learning
- Identify and measure intellectual capital
Talent Management/Learning and Development
- Develop talent and give it a stronger voice
- Increase organisational performance
- Identify the skills to grow the business
Broader and deeper engagement with clients and prospects
From current clients to the newest prospects a content driven sales strategy enable engagement across the board and is more essential than ever in the current climate. Such an approach will provide for broader, deeper engagement with key audiences across all channels.
Developing content to grow contacts and conversations with existing and lapsed clients and current leads.
Developing a framework to create and deliver successful new business prospecting campaigns.
Publishing – Thought leadership
Ensuring a coordinated, consistent approach to the publication of targeted thought leadership briefings focused on key areas of opportunity.
Participating – Webinars/Public speaking
More opinion and content means more public speaking opportunities, and contributions to events.
Programming – Social media
Continuous content across all forms of social media – LinkedIn, Twitter, Facebook, Instagram.
Crowdsourcing content from your colleagues and contacts with oogsta
oogsta can be a core tool in your move towards becoming a content driven organisation. We enable marketers to unlock the knowledge of their networks giving experts a voice.
With oogsta knowledge no longer sits with one person or one team; it can be accessed by anyone with permission and used to create sales and marketing material that resonates deeply with the target audience, directly addressing their pain points and driving inbound leads.
Benefiting anyone involved in content production, oogsta can be used to crowdsource content and then intelligently organise that information and inspiration in multiple formats. Peer reviewing enables you to identify the most important insights and potentially valuable content opportunities. You can generate new content by sending out requests for input to your network and curate responses by topic ensuring that the content produced is always original and always market leading.
Book a Demo to find out how oogsta can help you to easily engage with the experts inside and outside your organisation.